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August 31, 2020 | Blog

What is Porter Service?
Here’s What You Need to Know

What is day porter services? And how can they streamline operations at your facility?
Here's what you need to know about day porters.

What is porter service?

If you’ve never heard of the term, don’t be troubled – many property and facility managers haven’t either.

Porters are responsible for ensuring your facility is clean and presentable to staff, tenants, and visitors during business hours.

They can perform basic cleaning and general maintenance tasks, including front lobby support, restroom restocks, and trash removal.

Day Porter vs. Janitorial Service: What’s the Difference?

The responsibilities of a day porter and a janitor are quite similar, but precise job duties vary depending on your property needs.

Besides running errands within the facilities, a day porter is responsible for the cleaning surfaces and common areas.

They usually don’t offer deep cleaning or cover the entire building.

Janitorial services, on the other hand, are typically performed after office hours or when the traffic is low.

This gives janitors enough time to effectively and efficiently deep clean. 

With a reliable day porter service in your property or facility, you’ll never have to wait for the night cleaning crew to sort urgent issues after-the-fact. 

What Are Porter Services? The Duties of a Day Porter

Day porters mainly perform comprehensive cleaning and maintenance of public areas within facilities.

Their services usually include:

  • Inspecting, cleaning, and disinfecting common areas 
  • Litter cleanup from daily use
  • Cleaning, mopping, and polishing floors
  • Cleaning of windows and glass doors
  • Vacuuming
  • Event set up/post-event breakdown & clean-up
  • Replace light bulbs
  • Respond to service calls

This isn’t the exhaustive list of their duties. In most cases, their duties depend on your facility’s specific needs.

5 Top Benefits of Day Porter Services for Your Facility 

Here are some of the most significant benefits of having day porters in your property: 

1. Improve Facility Appearance

First impressions matter. 

Maintaining a clean environment can significantly improve your business’ reputation, occupancy, and overall value. 

Day porters are all-around helpers dedicated to keeping your facility neat and running smoothly at all times. 

2. Maintain Building Safety

A day porter service cleans up spills and removes tripping hazards to keep the occupants from slipping or falling

Additionally, the responsibility of the day porter may also perform light maintenance functions.

In case of any problems, they should notify the management office as soon as possible. 

3. Cost Efficiency

If you hire a day porter to handle your cleaning and maintenance tasks during daytime working hours, you may not need a large cleaning crew to clean up the facility during off-hours because a lot of basic cleaning tasks are already completed by the day porters.

As a result, you can reduce costs on your night cleaning services.

4. Customer Service Liaison 

For instance, a day porter can coordinate and direct other vendors and deliveries. 

Property or facility manager, you’ll have more time to focus on your work, and you’ll enjoy some peace of mind knowing someone is competently handling micro-tasks for you.

Most significantly, a good day porter will provide concierge-type customer service.

5. Customized Services

Day porter services are generally customized to the type and specific needs of a commercial facility.

This means that you get the resources and skill-set your property and business requires. 

Day Porter Checklist: How to Choose the Right Porter Service

So, you’re convinced a porter could be helpful to your facility. But how do you find the right porter service?

Here’s a quick day porter checklist that’ll help you find a suitable service for your property needs:

Quality Services 

Make sure they have a good track record.

You can look at online reviews from credible websites to see what people are saying about them, as well as utilize industry recommendations.


Yes, day porters need training.

Ensure they’re well-versed with the latest cleaning and sanitization techniques and trends for your specific industry


Choose a janitorial company with state-of-the-art cleaning equipment, supplies, and techniques. 

Flexibility and Responsiveness 

They should provide a safe and top-level service without disrupting the day-to-day operations of the facility, including special requests.

They should also quickly and efficiently respond to emergency tasks. 

Fully Insured  

This will help ensure the day porter company has the capability to respond to property damage or bodily harm claims at your property. 

How Much Do Day Porter Services Cost?

Costs are quite affordable, particularly given the significant impact day porters can have on your property. 

The cost of porter services is also influenced by the type of facility you have, the scope of work, and the skills needed. 

It’s recommended not to always go for the cheapest services.

Rather, look for services that can fully meet the needs of your property and business goals.  

Contact Servi-Tek Facility Solutions

We provide best-in-class full-service janitorial and engineering services to a wide array of Clients, with properties ranging from office buildings to medical office buildings to mixed-use projects to retail centers.  

We know day porter services and will tailor a program to meet – and exceed – your property needs.  

For more information on day porter services, contact us for a free, no-obligation consultation.


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