this is OUR
METHOD.

Our Process is – We make it our mission to leverage our expertise to your advantage; proactively anticipating both building and tenant needs to eliminate performance gaps, mitigate risk, and redefine what you can expect from your property maintenance vendors.

OUR START-UP PROCESS

AT SERVI-TEK, WE UTILIZE OUR EXTENSIVE INDUSTRY EXPERIENCE TO ALIGN OUR RESOURCES
TO MEET THE UNIQUE NEEDS OF EVERY FACILITY AND CLIENT

SITE WALK

On-site inspection of facility including common areas, MEP systems, and tenant spaces

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CUSTOM PLAN

A detailed cleaning and maintenance plan is designed to meet the needs of the facility

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EQUIPMENT

Procurement of uniforms, equipment, and supplies according to plan specifications

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SERVI-TRAK

Site-specific data entered into Servi-Trak system, and employee job cards created

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RECRUITMENT

Interview existing site staff, process job applications, and transfer internal employees

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TRAINING

Staff review of site conditions, the scope of work, staff teams, and customized job cards

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INSPECTIONS

Heavy management oversight during start-up and quality assurance inspections begin

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REPORTING

Utilize data captured in Servi-Trak to generate detailed reports for management

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SITE WALK & INSPECTION

PRIOR TO THE START OF SERVICE, SERVI-TEK WILL ASSESS AND REVIEW THE GENERAL
LAYOUT, CONDITION, AND USE OF THE PROPERTY.

COMMON AREAS

Walk and inspect all common areas of the facility. Identify high and low traffic zones. Walk entryways, corridors, elevators, stairs, restrooms, conference rooms, break rooms, lounges, gym, showers, storage rooms, copy rooms, etc.

MEP SYSTEMS

Visually inspect and assess condition of all Mechanical, Electrical, and Plumbing (MEP) systems based on age and ASHRAE standards. Identify deferred maintenance or other mechanical concerns. Identify safety hazards for corrective action.

Tenant Spaces

Upon approval of management, Servi-Tek will interview every tenant to review access procedures, special requirements, and miscellaneous matters. Data is entered into Servi-Trak system and reflected on job cards.

WE OPTIMIZE OUR SERVICE
DELIVERY WITH SERVI-TRAK

Servi-Trak supports all critical project players to minimize issues and maximize client satisfaction.

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Customized facility maintenance plans stored at the project level.



Ability to schedule and track periodic maintenance services.

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Streamlined communication among crews, managers, and clients.

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Customized reporting that provides visibility of project performance.

OUR TRAINING

SESSIONS PERFORMED CONTINUOUSLY!

Every Servi-Tek team member receives extensive onboarding and continual training to drive project success. Training is part of our culture and allows Servi-Tek to maintain the most highly skilled and qualified staff in the industry. Our instructional programs ensure the safety of our employees as well as those that occupy the buildings in which we serve.

This solid foundation of continual learning fosters our process, creativity, and drives the innovation that allows Servi-Tek to consistently improve the quality of services provided at your facility.

Core Values
Site Conditions
Scope of Work
Duties and Responsibilities
Equipment Use & Maintenance
Safety Training
Drug & Alcohol
Sexual Harassment

TESTIMONIALS

Facilities Manager

Medical Device Manufacturing Facility - 130,000 SF

San Diego, California

I have used Servi-Tek for the past 2 years they are; professional, responsive, communicative, and consistently exceed my expectations.



General Manager

Class A Office Building - 60,000 SF

San Diego, California

Your dedication and ability to change side by side with us has been instrumental in our success. You truly embody our visions.



SENIOR VICE PRESIDENT

Class A Office Building - 30,000 SF

Anaheim, California

Servi-Tek is a company that care about their employees as much as their clients, deliver excellent service with a smile and are consistently dependable.



SENIOR VICE PRESIDENT | Asset Management

Class A Office Building Complex - 80,000 SF

San Diego, California

Their ability to find solutions, think outside the box, and be a partner in serving our tenants has created value at the property level that most can’t.



VICE PRESIDENT OF OPERATIONS

Class A Office Building - 40,000 SF

Anaheim, California

During this Covid-19 crisis they have done everything that has been asked of them and make sure my buildings are safe, clean, and disinfected daily. I would highly recommend them.



INSPECTIONS & REPORTING

Servi-Tek develops customized inspections and reports to meet your specific project needs and deliver big-picture job insight. We take the guesswork out of service excellence, our process- leveraging digital automation to manage every phase of an inspection failure through completion – with the before and after pictures to prove it. Additionally, our dashboards and reports identify service level trends as well as provide a detailed log of every work order and inspection.

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WORK ORDERS

We tailor our work orders based on specific user requirements and service types. Our automated system quickly identifies service trends and recurring issues by project. Additionally, each work order has its own countdown clock to quickly flag pending items not completed within the designated timeframe.

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QUALITY ASSURANCE

Our team performs routine and scheduled quality assurance inspections based on your project’s inspection requirements. Most importantly, Servi-Tek values full transparency, making every QA check instantly visible to clients upon completion.

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COMPLIANCE

Servi-Tek follows the very highest industry standards and best practices to ensure complete compliance with our agreed-upon inspection checklist. We'll also conduct additional dated and time-stamped training to ensure we keep all of our project promises.